BankSETA
National Certificate: Generic Management: Customer Management (Banking)
This qualification builds the skills required to manage customer relationships professionally and effectively. Learners gain the ability to understand customer needs, implement service standards, and support an organisation’s customer-centric strategy.
■ Learn professional customer handling ■ Improve customer experience delivery ■ Ideal for frontline banking roles
Entry Requirements
Grade 12 or equivalent Good communication & interpersonal skills Experience in customer service is an advantage
